NSW public housing complaints now more out in the open

Until October 2008, most complaints about the NSW Department of Housing (now Housing NSW) by its tenants were dealt with behind closed doors or 'in-house'. A new social housing division was then introduced into the Consumer Trader & Tenancy Tribunal so it will be interesting to see the statistics after the first 12 months of its operation.
On 3 March this year, the then NSW Shadow Minister for Fair Trading, Catherine Cusack (Country Liberal) provided the Upper House with the following statistics:
a) from 2005-2008 the DOH made 46,404 applications to the CTTT against its own tenants;
b) in 2005 the number of applications was 9,747 but this grew to 14,649 in 2008 - an astonishing increase of 55 per cent over the four year period;
c) an examination of the tribunal's applications concerning public housing reveals 96 per cent of applications are made by the DOH and only 4 per cent by tenants.